Privacy Policy

INTRODUCTION

Ameublement Branchaud Inc. ("we" and "our") is committed to informing you of the use we make of the personal information we collect when you visit our stores and our website at branchaud.com (the "Website") and other channels. Therefore, this privacy policy outlines how we collect, use, disclose, and process the personal information you provide to us.
At Ameublement Branchaud Inc., we place great importance on privacy. That is why we are committed to maintaining the confidentiality of the personal information we collect. We implement security measures to ensure the protection and confidentiality of this data. Your privacy is our priority, and we strive to maintain a high level of trust with our customers.

COLLECTION OF PERSONAL INFORMATION

We collect information during visits to our stores regarding our customers, the products they search for, and their lifestyle habits. This information helps us better target their needs and propose products that are likely to suit them. This information includes your name, surname, postal address, postal code, email address, phone number, and gender.
We also collect your personal information when you sign up for our loyalty program or newsletter. This information allows us to personalize our services according to your preferences and provide you with offers and promotions tailored to your needs. It is also used to ensure efficient delivery of your orders and to contact you if necessary.
We may also collect general anonymous information regarding your use of our website, such as the date and time of your visit to the website and the pages you visit. Our servers may also collect information on the type of browser you are using, your computer's IP address, and the name of your Internet service provider. Additionally, we collect "cookies" from your browser to identify your account on our website and to track your visits to our site (collectively, the above is referred to as "Usage Data"). The technology used to collect cookies is provided by the browser you use, and the cookies are stored on our computer. You can adjust your browser settings to disable or refuse cookies, although this may affect your viewing of the website.
By browsing our website, clicking on links, or making purchases in-store or online, you accept this privacy policy.

FORMS AND INTERACTIVITY

Your personal information is collected through various forms, including: website registration form, order form, survey, contest. The information collected is used for order tracking, sending information and promotional offers, statistics, and contact purposes. Additionally, your information is also collected through interactions between you and our website or application, as follows: collecting feedback, correspondence, and transmitting information or promotional offers.

USE OF PERSONAL INFORMATION

Any personal information provided when you visit one of our stores or upload or submit content to our website is used for (i) maintaining the internal record; (ii) identifying the author of requests submitted to the website or staff; (iii) providing the services offered by our website or in-store. The usage data we collect is used for controlling and improving the use and features of our website.
Ameublement Branchaud Inc. does not use or disclose personal information for any purposes other than those for which it was collected, except with the individual's consent or as required or permitted by law. Ameublement Branchaud Inc. is committed to limiting the disclosure and access to personal information to only those who need it for the stated purposes.
We may share personal information with trusted agents and partners who act as data processors on our behalf, including data processing, order fulfillment, mailing, customer service, and marketing services.
Ameublement Branchaud Inc. retains personal information for as long as it is reasonably needed for the purposes for which it was collected or as required by law.

LINKS

Our website may contain links to other websites. We are not the administrators of these other websites and cannot be held responsible for the content of these sites or their privacy practices. Please review the privacy policy of other websites, where applicable, to obtain details on how they process personal information. We recommend being cautious when visiting third-party websites before disclosing your personal information.

DISCLOSURE OF PERSONAL INFORMATION

Except in the cases specified in this privacy policy for our website, we will not transfer, sell, or disclose any of your personal information to any third party without first obtaining your written consent. We may share general information about your account with our business associates and/or advertisers, but this information will not be linked to an identifiable individual.

LEGAL

We are required to disclose your personal information in response to a search warrant or any other type of legal inquiry, or to an investigating body in the event of a breach of agreement or violation of the law, or following any other legal request. We may also disclose specific user information if we believe that such disclosure is necessary to protect our interests or security, those of our users, and other parties.

SECURITY OF PERSONAL INFORMATION COLLECTED ON THE WEB

To protect the confidentiality of your personal information, we maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, modification, or disclosure of the personal information in our custody and control. We will only retain personal information as long as it remains necessary or relevant for the purposes mentioned above or as required by law. Notwithstanding the foregoing, you should be aware that no data transmission over the internet can be fully guaranteed or secure. Therefore, we cannot assert, justify, or guarantee that your personal information will be protected against loss, misuse, or alteration during transmission, and we accept no responsibility for personal information transmitted by you that third parties may misuse if personal information is intercepted during transmission via the internet.

AMENDMENTS TO THE PRIVACY POLICY

We reserve the right to amend this privacy policy at any time without prior notice. Use of the website, or making a purchase in-store after the publication of a modified version of the privacy policy, will be considered as acceptance of the changes. Therefore, we encourage you to regularly review this privacy policy. Please note that the privacy policy, along with its interpretation, execution, validity, and effects, is subject to the laws in effect in the province of Quebec.

CONTACT

If you wish to review, correct, or update your personal information, refuse its collection, use, and/or disclosure, access or correct any personal information we have on file, or if you have any questions or comments about this website’s privacy policy, please contact us at the following address: direction@branchaud.com

PERSONAL INFORMATION PROTECTION RESPONSIBLE

The person responsible for protecting personal information is Mr. Joël Branchaud, Vice President of Finance. You can reach him at 819-449-2610, ext. 2241 or by email at direction@branchaud.com.